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	<title>Contact Center Technologies</title>
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	<link>http://ctiworld.wordpress.com</link>
	<description>Be an expert</description>
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		<title>Contact Center Technologies</title>
		<link>http://ctiworld.wordpress.com</link>
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			<item>
		<title>Agent Callback Error: Agent moved to another campaign</title>
		<link>http://ctiworld.wordpress.com/2009/10/26/agent-callback-error-agent-moved-to-another-campaign/</link>
		<comments>http://ctiworld.wordpress.com/2009/10/26/agent-callback-error-agent-moved-to-another-campaign/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 21:16:01 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Dialer (OCS)]]></category>
		<category><![CDATA[Genesys]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[Callback]]></category>
		<category><![CDATA[Genesys outbound]]></category>
		<category><![CDATA[OCS]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/10/26/agent-callback-error-agent-moved-to-another-campaign/</guid>
		<description><![CDATA[What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer..
Tested and found that OCS fails with Agent Callback error in this scenario   What can we do now?
Fortunately, got workaround solution using treatments..

Configured treatment for Agent Callback error and assigned to Group

My customer [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=186&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/10/26/agent-callback-error-agent-moved-to-another-campaign/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>AutoCPA Call Progress test tool</title>
		<link>http://ctiworld.wordpress.com/2009/10/26/autocpa-call-progress-test-tool/</link>
		<comments>http://ctiworld.wordpress.com/2009/10/26/autocpa-call-progress-test-tool/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 12:04:54 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Dialer (OCS)]]></category>
		<category><![CDATA[Dialogic]]></category>
		<category><![CDATA[AutoCPA]]></category>
		<category><![CDATA[Call Progress Analysis]]></category>
		<category><![CDATA[CPA]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/10/26/autocpa-call-progress-test-tool/</guid>
		<description><![CDATA[&#160;
Reference: http://www.dialogic.com/support/helpweb/dxall/iw1365.aspx
Issue overview:
 
The AutoCPA tool allows the testing and tuning of various call progress parameters outside of a production environment by using a set of recordings that represent a real site. This type of information may be useful when troubleshooting call progress analysis issues, for example.&#160;&#160; The AutoCPA tool performs call progress analysis (CPA) [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=183&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/10/26/autocpa-call-progress-test-tool/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Tuning Call Progress Analysis (CPA) templates for Dialogic&#174; JCT, DM3 and Host Media Processing (HMP)-based boards</title>
		<link>http://ctiworld.wordpress.com/2009/10/26/tuning-call-progress-analysis-cpa-templates-for-dialogic-jct-dm3-and-host-media-processing-hmp-based-boards/</link>
		<comments>http://ctiworld.wordpress.com/2009/10/26/tuning-call-progress-analysis-cpa-templates-for-dialogic-jct-dm3-and-host-media-processing-hmp-based-boards/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 11:59:27 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Dialer (OCS)]]></category>
		<category><![CDATA[Dialogic]]></category>
		<category><![CDATA[Call Progress Analysis]]></category>
		<category><![CDATA[CPA]]></category>
		<category><![CDATA[OCS]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/10/26/tuning-call-progress-analysis-cpa-templates-for-dialogic-jct-dm3-and-host-media-processing-hmp-based-boards/</guid>
		<description><![CDATA[Reference: http://www.dialogic.com/support/helpweb/dxall/tn924.aspx
Summary:     This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD) qualification template parameters on Dialogic® Springware, DM3 and Host Media Processing (HMP)-based boards in seeking higher successful PAMD and PVD rates. 
Overview:     Call Progress Analysis (CPA) is the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=182&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/10/26/tuning-call-progress-analysis-cpa-templates-for-dialogic-jct-dm3-and-host-media-processing-hmp-based-boards/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>

		<media:content url="http://ctiworld.files.wordpress.com/2009/10/image_thumb.png" medium="image">
			<media:title type="html">image</media:title>
		</media:content>
	</item>
		<item>
		<title>Add or Remove line numbers in Word Document</title>
		<link>http://ctiworld.wordpress.com/2009/10/12/add-or-remove-line-numbers-in-word-document/</link>
		<comments>http://ctiworld.wordpress.com/2009/10/12/add-or-remove-line-numbers-in-word-document/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 09:56:00 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[Microsoft Word]]></category>
		<category><![CDATA[Office 2007]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/10/12/add-or-remove-line-numbers-in-word-document/</guid>
		<description><![CDATA[When I was preparing design document using templates, I found that having line number was useful, especially for review.
Struggled a bit to set this using Office 2007, used Microsoft help to get these details…:-)

On the Page Layout tab, in the Page Setup group, click Line Numbers.

 Note &#160; If your document is divided into sections [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=177&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/10/12/add-or-remove-line-numbers-in-word-document/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>

		<media:content url="http://office.microsoft.com/global/images/default.aspx?AssetID=ZA101539261033" medium="image">
			<media:title type="html">Word Ribbon Image</media:title>
		</media:content>

		<media:content url="http://office.microsoft.com/global/images/default.aspx?AssetID=ZA101539261033" medium="image">
			<media:title type="html">Word Ribbon Image</media:title>
		</media:content>
	</item>
		<item>
		<title>OCS Call Result &#8211; Enumeration Values</title>
		<link>http://ctiworld.wordpress.com/2009/09/23/ocs-call-result-enumeration-values/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/23/ocs-call-result-enumeration-values/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 16:58:00 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/23/ocs-call-result-enumeration-values/</guid>
		<description><![CDATA[


Call Result
Enumeration 
Description


Abandoned
 21
&#160;


Agent CallBack Error
47
&#160;


All Trunks Busy
10
&#160;


Answer
33
&#160;


Answering Machine Detected
9
&#160;


Bridged
31
&#160;


Busy
6
&#160;


Call Drop Error
42
&#160;


Cancel Record
52
&#160;


Cleared
19
&#160;


Conferenced
2
&#160;


Consult
24
&#160;


Converse-On
30
&#160;


Covered
29
&#160;


Deafened
49
&#160;


Dial Error
41
&#160;


Do Not Call
51
&#160;


Dropped
26
&#160;


Dropped on No Answer
27
&#160;


Fax Detected
17
&#160;


Forwarded
23
&#160;


General Error
3
&#160;


Group Call Back Error
48

Generated by OCS internally when a call record is rescheduled according to a “Campaign Callback” request from the desktop application; however,            [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=176&subd=ctiworld&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>How to configure IVR Driver for HA solutions?</title>
		<link>http://ctiworld.wordpress.com/2009/09/21/how-to-configure-ivr-driver-for-ha-solutions/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/21/how-to-configure-ivr-driver-for-ha-solutions/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 15:43:58 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Genesys]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[HA]]></category>
		<category><![CDATA[Nortel]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/21/how-to-configure-ivr-driver-for-ha-solutions/</guid>
		<description><![CDATA[The Primary/Backup Config Server configuration is absolutely transparent for all client applications. When a client connects to Primary Config Server, it requests information if there is a Backup instance configured. If there is, the client (here IVR Driver) gets all necessary attributes, like Host and Port. When the Primary config server fails the client will [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=174&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/09/21/how-to-configure-ivr-driver-for-ha-solutions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Delete Old log files using VB6</title>
		<link>http://ctiworld.wordpress.com/2009/09/18/delete-old-log-files-using-vb6/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/18/delete-old-log-files-using-vb6/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 11:05:01 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Logging]]></category>
		<category><![CDATA[Visual Basic 6]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/18/delete-old-log-files-using-vb6/</guid>
		<description><![CDATA[VB6 Snippet to delete old log files
Private Sub deleteOldFiles() 
Dim sFileName As String   Dim sFileSplit() As String    Dim sFileSpec As String    Dim sDir As String    Dim iCount As Integer    Dim iCtr As Integer    Dim dCompDate As Date  [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=172&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/09/18/delete-old-log-files-using-vb6/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Write log using VB6</title>
		<link>http://ctiworld.wordpress.com/2009/09/18/write-log-using-vb6/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/18/write-log-using-vb6/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 11:03:48 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Logging]]></category>
		<category><![CDATA[Visual Basic 6]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/18/write-log-using-vb6/</guid>
		<description><![CDATA[Function to write log file using Visual Basic 6
Private Sub writeLog(strMessage As String) 
Dim hFile As Long   Dim sFolder As String    Dim sFile As String    Dim sDestination As String    Dim sLog As String 
On Error GoTo errHandler 
hFile = FreeFile()   sFolder = [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=171&subd=ctiworld&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>How to load strategies in Extension?</title>
		<link>http://ctiworld.wordpress.com/2009/09/11/how-to-load-strategies-in-extension/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/11/how-to-load-strategies-in-extension/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 20:33:19 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/11/how-to-load-strategies-in-extension/</guid>
		<description><![CDATA[To load strategies in extension, you need to configure strategy details manually for DN. Let URS_01 is our UR Server, 5001 is our DN and we would like to run our strategy &#8216;Sample&#8217; on &#8216;ringing&#8217; event. Here are the details for the same 

Open DN 5001 and go to &#8216;Annex&#8217; Tab
Create a section named &#8216;URS_01&#8242; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=170&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2009/09/11/how-to-load-strategies-in-extension/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>How do we peg a VQ without going through a target?</title>
		<link>http://ctiworld.wordpress.com/2009/09/11/how-do-we-peg-a-vq-without-going-through-a-target/</link>
		<comments>http://ctiworld.wordpress.com/2009/09/11/how-do-we-peg-a-vq-without-going-through-a-target/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 20:28:07 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Genesys]]></category>
		<category><![CDATA[Routing]]></category>
		<category><![CDATA[Virtual Queue]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/2009/09/11/how-do-we-peg-a-vq-without-going-through-a-target/</guid>
		<description><![CDATA[Select VQ in target block with timeout of 0 and a dummy place selected for routing. 
Will get a peg on the VQ and the call will go out of the red port.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=169&subd=ctiworld&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
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