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	<title>Contact Center Technologies &#187; Avaya</title>
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		<title>Contact Center Technologies &#187; Avaya</title>
		<link>http://ctiworld.wordpress.com</link>
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		<item>
		<title>Rules Wizard bug in Avaya CCE</title>
		<link>http://ctiworld.wordpress.com/2008/11/18/rules-wizard-bug-in-avaya-cce/</link>
		<comments>http://ctiworld.wordpress.com/2008/11/18/rules-wizard-bug-in-avaya-cce/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 06:19:22 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[CCE]]></category>
		<category><![CDATA[Bug]]></category>
		<category><![CDATA[Issue]]></category>
		<category><![CDATA[Rules Wizard]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=76</guid>
		<description><![CDATA[Avaya CCE Product team is identified a new bug in &#8216;Rules Wizard&#8217; component  in version 3.0.3 update 01 and possible work-around solution for the same.
When using the Rules Wizard to edit an existing rule, the end result may be the new rule appended to the existing rule and the rule will not work.
The only work [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=76&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/11/18/rules-wizard-bug-in-avaya-cce/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Avaya CCE and AES Compatability Chart</title>
		<link>http://ctiworld.wordpress.com/2008/11/04/avaya-cce-and-aes-compatability-chart/</link>
		<comments>http://ctiworld.wordpress.com/2008/11/04/avaya-cce-and-aes-compatability-chart/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 21:04:41 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[CCE]]></category>
		<category><![CDATA[AES]]></category>
		<category><![CDATA[Compatability Chart]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=66</guid>
		<description><![CDATA[Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your reference





CCE 2.0.x


CCE 2.1


CCE 2.1.1


CCE 3.0.x



CVCT 3.x to 11.x with CVCT   Client

Y


Y


Y


N



Avaya CT 1.3 with Avaya CT   Client 1.3

Y


Y


Y


N



Avaya CT 1.3 with AES Client   3.1.1

Y


Y


Y


Y



AES 3.0 with Avaya CT Client [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=66&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/11/04/avaya-cce-and-aes-compatability-chart/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Predictive outbound in Genesys(Avaya pbx)</title>
		<link>http://ctiworld.wordpress.com/2008/10/31/predictive-outbound-in-genesysavaya-pbx/</link>
		<comments>http://ctiworld.wordpress.com/2008/10/31/predictive-outbound-in-genesysavaya-pbx/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 12:31:41 +0000</pubDate>
		<dc:creator>gururajs</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Genesys]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[avaya call classifier]]></category>
		<category><![CDATA[genesys avaya outbound]]></category>
		<category><![CDATA[Genesys outbound]]></category>
		<category><![CDATA[OCM]]></category>
		<category><![CDATA[Predictive dialing]]></category>
		<category><![CDATA[VDN]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=51</guid>
		<description><![CDATA[Intended Audience: If you want to configure outbound in predictive mode in Genesys CTI and Avaya pbx.
Prerequisites: Genesys framework and Outbound solution (OCS and OCM)
Before beginning the work, ensure that your Avaya pbx has Call classifier card configured with enough number of call classifier ports.
Predictive dialing needs Vector Destination Numbers (VDNs) to be configured both [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=51&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/10/31/predictive-outbound-in-genesysavaya-pbx/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">gururajs</media:title>
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	</item>
		<item>
		<title>Avaya Vs Genesys</title>
		<link>http://ctiworld.wordpress.com/2008/01/31/avaya-vs-genesys/</link>
		<comments>http://ctiworld.wordpress.com/2008/01/31/avaya-vs-genesys/#comments</comments>
		<pubDate>Thu, 31 Jan 2008 09:20:57 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Genesys]]></category>
		<category><![CDATA[AIC]]></category>
		<category><![CDATA[Avaya vs Genesys]]></category>
		<category><![CDATA[Interaction Center]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=8</guid>
		<description><![CDATA[Having worked in both Avaya Interaction Center (AIC) and Genesys, I would like to compare them. Please note that these are my personal opinions and you should consider your business needs to select the product.
EPABX:
Avaya Interaction Center (AIC) seamlessly integrate with Avaya EPABX and would be the first choice, if you have Avaya end to end solution in your environment. 
 If you have [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=8&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/01/31/avaya-vs-genesys/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
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		<item>
		<title>Avaya Contact Center Express (CCE)</title>
		<link>http://ctiworld.wordpress.com/2008/01/28/avaya-contact-center-express-cce/</link>
		<comments>http://ctiworld.wordpress.com/2008/01/28/avaya-contact-center-express-cce/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 09:31:13 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[CCE]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Contact Center Express]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=4</guid>
		<description><![CDATA[Avaya Contact Center Express is a Microsoft Windows-based software suite that  enables companies to turn one-dimension call centers into multi-media contact  centers. Using the phantom call capability supported by Avaya DEFINITY,  Multivantage or Communications Manager switches, Contact Center Express 3.0  allows end customers to contact the company via phone, email, text [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=4&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/01/28/avaya-contact-center-express-cce/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>About Avaya Interaction Center (AIC)</title>
		<link>http://ctiworld.wordpress.com/2008/01/28/about-avaya-interaction-center-aic/</link>
		<comments>http://ctiworld.wordpress.com/2008/01/28/about-avaya-interaction-center-aic/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 09:25:24 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Interaction Center]]></category>

		<guid isPermaLink="false">http://ctiworld.wordpress.com/?p=3</guid>
		<description><![CDATA[Interaction Center is the Avaya  Customer Interaction Suite software platform for enterprise class management of  multimedia communications: voice, video, email, web chat, and IP  telephony.

What&#8217;s New With This Release
SIP Services is an optional  configuration within Interaction Center 7.1 foundation software. It introduces  SIP within the context of a true multi-channel [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=3&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/01/28/about-avaya-interaction-center-aic/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
		</media:content>
	</item>
		<item>
		<title>Why I started this blog?</title>
		<link>http://ctiworld.wordpress.com/2008/01/28/why-i-started-this-blog/</link>
		<comments>http://ctiworld.wordpress.com/2008/01/28/why-i-started-this-blog/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 08:59:28 +0000</pubDate>
		<dc:creator>blakshmikanth</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[Genesys]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[My search to resources in contact center technologies (Avaya, Genesys, Cisco) lead to creating a site. In this site, I planned to update Job Offers,Tips &#38; Tricks from Avaya, Genesys and Cisco.
As of now, this blog will have the below mentioned products
* Avaya IP Telephony
* Avaya Interaction Center
* Avaya Workflow Designer
* Avaya Contact Center Express
* [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ctiworld.wordpress.com&blog=2640352&post=1&subd=ctiworld&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://ctiworld.wordpress.com/2008/01/28/why-i-started-this-blog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Lucky</media:title>
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