Agent Callback Error: Agent moved to another campaign

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer..

Tested and found that OCS fails with Agent Callback error in this scenario What can we do now?

Fortunately, got workaround solution using treatments..

• Configured treatment for Agent Callback error and assigned to Group

My customer is happy with this work around solution..if you have any other solution, let us know..