CCPulse options in menu greyed out (disabled)?
Posted by gururajs on March 24, 2009
When you try to access the options like threshold wizard, action wizard template wizard etc.. on CCPlulse menu bar, it may be disabled or greyed out.
How to fix this?
This is due to lack of permission. To fix this, goto the person’s properties in CME which you use while logging in CCpulse. In the Ranks tab, click add and select CCpulse, with ranking for the person as administrator. Restart the CCpulse and now you should be happy seeing all the menu options back..
Cheers!!
Gururaj S
This entry was posted on March 24, 2009 at 8:54 am and is filed under Genesys. Tagged: ccpulse, menu disabled, options greyed out, reporting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.