Values of GSW_STAT_EVENT in log file
Posted by blakshmikanth on March 4, 2009
Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours of log analysis, it seems to be a defect in Genesys Dialer (OCS) and raised SR with support team.
I found this tabular list very useful while debugging reports for dialer solution and hope you will find it useful too
CampaignActivated = 1,
CampaignDeactivated = 2,
DialingStarted = 3,
DialModeChanged = 4,
DialingStopped = 5,
WaitingAgentStart = 6,
WaitingAgentOver = 7,
WaitingPortsStart = 8,
WaitingPortsOver = 9,
WaitingRecordsStart = 10,
WaitingRecordsOver = 11,
SystemErrorStart = 12,
SystemErrorOver = 13,
CallCompleted = 14,
LeadProcessed = 15,
CallbackScheduled = 16,
CallbackCompleted = 17,
CallbackMissed = 18,
AgentError = 19,
RecordScheduled = 20,
