Posted by blakshmikanth on November 18, 2008
Avaya CCE Product team is identified a new bug in ‘Rules Wizard’ component in version 3.0.3 update 01 and possible work-around solution for the same.
When using the Rules Wizard to edit an existing rule, the end result may be the new rule appended to the existing rule and the rule will not work.
The only work around at this stage is to edit the rule directly in Configuration Manager or in the “.ini” file for CCE Desktop.
Posted in Avaya, CCE | Tagged: Avaya, Bug, CCE, Issue, Rules Wizard | Leave a Comment »
Posted by blakshmikanth on November 17, 2008
Recently, a team member asked me whether the agent can apply the treatment only when he wants to.
Answer for it is “YES”. From version 7.0.201.05 release, new option is available in Genesys to activate this functionality. We need to configure the following values in ‘GAD’ application object to enable the agent to select the treatment
Section : outbound
Option Name : treatment
Value : agent-selection
From the next call onwards, there will be drop-down box near the “Mark Done” button in GAD to select the treatment.
If you have any more tips, please send it to blakshmikath (@) gmail (dot) com
Posted in Genesys | Tagged: GAD, Genesys, Outbound, Tips | Leave a Comment »
Posted by blakshmikanth on November 4, 2008
Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your reference
|
CCE 2.0.x |
CCE 2.1 |
CCE 2.1.1 |
CCE 3.0.x |
|
| CVCT 3.x to 11.x with CVCT Client |
Y |
Y |
Y |
N |
| Avaya CT 1.3 with Avaya CT Client 1.3 |
Y |
Y |
Y |
N |
| Avaya CT 1.3 with AES Client 3.1.1 |
Y |
Y |
Y |
Y |
| AES 3.0 with Avaya CT Client 1.3 |
N |
Y |
Y |
N |
| AES 3.0 with AES Client 3.1.1 |
N |
Y |
Y |
Y |
| AES 3.1 with Avaya CT Client 1.3 |
N |
N |
Y |
N |
| AES 3.1 with AES Client 3.1.1 |
N |
N |
Y |
Y |
| AES 4.0 with Avaya CT Client 1.3 |
N |
N |
Y |
N |
| AES 4.0 with AES Client 3.1.1 |
N |
N |
Y |
Y |
| AES 4.1 with AES Client |
N |
N |
Y |
Y |
| AES 4.2 with AES Client |
N |
N |
Y |
Y |
Posted in Avaya, CCE | Tagged: AES, Avaya, CCE, Compatability Chart | 3 Comments »
